Win back unhappy customers, and turn happy ones into reviews.
Feedloop asks one quick question after checkout. A low score gets an instant discount that wins the customer back. A high score gets an invite to leave a review. Your NPS updates the whole time, so you always know where you stand.
- Low scores get an automatic win-back discount
- High scores get asked for a review
- NPS on every plan, even the free one
Order status page survey
How likely are you to recommend us?
Independent
Built by one engineer, with no investors and no lock-in
Honest
No fake AI badge, no surprise add-on fees
Portable
Export to CSV on any plan and leave whenever you want
Compliant
GDPR webhooks, and free text is encrypted at rest
Trusted by Shopify merchants
What it does
It does not just collect scores. It acts on them.
Every feature is right here on the page. The ones that need a paid plan say so on the card, so nothing surprises you after you install.
Attribution
See which channel sends your best customers
Promoter funnel
Turn 9s and 10s into public reviews
Analytics
A response rate you can trust, not guess
Win back unhappy customers automaticallyGrowth+
When someone scores 0 to 6, Feedloop makes a one-time discount code at a percentage you pick and attaches it to their answer. You can send it with a personal apology in seconds, not next week.
Slack alerts the moment a bad score landsGrowth+
Your team sees the low score and the comment in the channel you choose, while there is still time to do something about it.
Turn your happiest buyers into public reviewsPro+
Someone who scores 9 or 10 is the most likely person to leave you a great review. Feedloop sends them straight to your Google Business profile, Trustpilot page, or wherever you collect reviews.
NPS on every plan, never an add-on
Net Promoter Score is a built-in question type on the free plan. It is the feature this whole category is named after, and charging extra for it is the thing merchants complain about most.
Attribution that survives cookie loss
Asking how someone heard about you at the moment they buy is zero-party data. It keeps working after third-party cookies and iOS tracking limits stop working. You also see NPS split by answer, so you know which channel brings your happiest customers.
Two places to ask, each tracked on its ownGrowth+
A native checkout add-on runs on the thank-you and order status pages, plus an on-site pop-up that installs as a theme app embed and removes itself cleanly. Each place gets its own stats, so you can see which one your customers actually answer.
74 ready-made templates for 20 store typesGrowth+
Universal buying-psychology sets plus question banks for 20 niches, from apparel and beauty to supplements, pets, jewelry, and subscriptions. Free plan includes 3 essential templates; unlock all 74 on Growth or Pro. Every template lists the published source it is based on, so you are never guessing.
A response rate you can trust
Feedloop counts every time a survey is shown, so your response rate is measured, not guessed. You get the NPS trend over time, the full 0 to 10 spread, and daily buckets in your store's own timezone instead of UTC.
Switch from Fairing, Zigpoll or KNO
Paste your current questions in and the importer rebuilds them, with step-by-step export help for each app. It is free on every plan, including the free one, because leaving your old app should cost you nothing.
Shopify Flow triggersGrowth+
Every scored response fires a Flow trigger, so you can tag the order, alert a team, or build any automation you like on top.
Your data, ready to export
Export every response to CSV on any plan, and use the data export API on Pro to feed your own warehouse or BI tool.
GDPR handled properly
Shopify's data-request and erasure webhooks are built in, responses are deleted when you uninstall, and free text answers are encrypted at rest.
How it works
Four steps, then it runs on its own
The third step is the one the other apps in this category leave to you.
Install and pick a template
Sign in with your Shopify login. There is no separate account to create. Start from one of 74 ready-made templates or write your own questions.
Choose where it appears
Turn it on for the thank-you and order status pages, or run an on-site pop-up on your storefront. You never touch theme code either way.
Decide what happens next
Set the discount for unhappy scores, point happy customers at your review page, and connect Slack or Shopify Flow. This is the part the other apps leave to you.
Watch the loop close
Responses, NPS trend, response rate, and win-back results all land on one dashboard, including proof that the automations are actually running.
Switching
Already using Fairing, Zigpoll or KNO Post Purchase Surveys?
Paste your existing questions in and the importer rebuilds them, with step-by-step export instructions for each app. Free on every plan, including the free one.
The importer is free at every tier because its whole purpose is making it cost nothing to try something else. Historical responses do not transfer. No competitor offers an export format that would allow it, and claiming otherwise would set you up for a bad surprise. Export your history to CSV before you cancel your current app.
Read the import guideQuestions
Answered plainly
Merchants
What store owners say
From stores running Feedloop on their thank-you and order-status pages.
“The recovery codes turned a wall of angry emails into a queue I can actually work. We win back roughly one in three detractors now.”
“NPS on the free plan was the reason we switched. Everyone else wanted an add-on fee for the one number we care about.”
“The Slack alert lands before the customer has closed the tab. We reply while they still remember the order.”
Try Feedloop free
150 responses a month, NPS included, no card. If it isn't useful, uninstalling takes one click and takes your data with it.